Privacy Policy

Effective Date: 1/29/2026

This Privacy Policy explains how LREI Property Management LLC, Reliabuilt Contracting LLC, and their affiliated DBAs (LREI LLC and Reliabuilt Excavation LLC) (“Company,” “we,” “our,” or “us”) collect, use, disclose, and protect personal information obtained through our websites and services.

This policy applies to the following domains:

lreillc.com
lexingtonpropertymanagement.com
propertymanagementoflexington.com
louisvillepropertymanagement.com
louisvillepropertymanagement.net
reliabuiltcontracting.com

1. Services Covered

We provide services including, but not limited to:

Residential and commercial property management
Leasing and tenant placement
Rental property marketing and listings
Tenant screening and application processing
Maintenance coordination and repair services
Renovation, contracting, and construction services
Excavation and dirt work services
Real estate sales and related brokerage services

2. Information We Collect

We may collect a wide range of personal and sensitive information depending on the services provided.

A. Information You Provide Directly

This may include:

Full name
Phone number
Email address
Mailing address
Property address
Date of birth
Social Security number
Government-issued identification
Employment history and income information
Rental history
Banking or payment-related details
Any documentation required for rental applications or onboarding

We collect this information from:

Tenants
Rental applicants
Property owners
Real estate clients
Vendors and contractors
Prospective customers

B. Marketing and Communication Data

We may also collect information used for outreach, including:

Email marketing signups
Text message opt-ins
Mailing list information
Customer inquiry submissions

C. Automatically Collected Information

When you visit our websites, we may automatically collect:

IP address
Browser type
Device information
Pages visited and time spent
Referral sources
Cookies and tracking technologies

3. Cookies, Analytics, and Tracking

We use cookies and similar technologies to improve website performance and marketing.

This includes use of:

Google Analytics
Meta/Facebook Pixel

These tools may collect information about your browsing activity across our websites and other online services.

You may disable cookies through your browser settings, though some features may not function properly.

4. How We Use Information

We use personal information for purposes including:

Processing rental applications and tenant screening
Managing properties and lease agreements
Providing contracting, renovation, excavation, and maintenance services
Delivering real estate services
Communicating with tenants, owners, applicants, and customers
Sending appointment confirmations, service updates, and billing notices
Conducting marketing via email, SMS, and direct mail
Improving operations, website performance, and customer experience
Complying with legal and regulatory requirements

5. SMS/Text Messaging

We may send SMS/text messages related to:

Leasing communications
Maintenance updates
Appointment reminders
Customer service notifications
Marketing and promotional outreach (where permitted)

By providing your phone number, you consent to receive text messages from us. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

6. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third parties only as necessary to operate our business, including:

RingCentral (communications)
Zoom (meetings and communications)
Jobber (estimating and job management)
PropertyMeld (maintenance coordination)
Microsoft services (email, storage, productivity tools)
MailChimp (email marketing)
Payment platforms such as:
- QuickBooks
- Zelle
- Venmo
- CashApp
Lending partners such as LendingOne
Screening, background check, and application processing providers
Legal or regulatory authorities when required

These providers are authorized to use personal information only as needed to perform services on our behalf.

7. Account Access and Portals

Some services may require users to create accounts or log in through portals. Information provided through those systems is subject to this Privacy Policy and any additional platform-specific terms.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.